Core Max - Frequently Asked Questions
What are the Resistance Levels of Core Max PRO? 

Core Max PRO contains 3 Levels of Resistance. The most resistance is given when the arms are at their maximum height, in position 1. For example, when using your Core Max PRO for sit-ups and push-ups, position 1 will give you the most resistance. Using your Core Max PRO in position 3 will give you the least resistance. Position 4 (lowest height) brings the arms down for easy storage. 


Are the CMP Training Videos and Healthy Meal Prep Videos included with my Core Max PRO purchase? 

Included with your Core Max PRO purchase, you will receive CMP Training Videos and Healthy Meal Prep Videos, available for Digital Download. 

How do I retrieve my Digital Downloads? 

Simply go to www.coremaxvideos.com to download both your CMP Training Videos and Healthy Meal Prep Videos. How long is the workout on Digital Download? It includes an 8-minute Total Toner Workout Plus a 15-minute Fat-Blaster Workout for a total of 23 minutes. What area of the body does the Core Max PRO work on? Core Max PRO targets your upper, middle, lower abs, and obliques. You can also lift and tighten your glutes and develop shapely legs. Use the Resistance Bands included in your Core Max PRO to sculpt your arms, shoulders, and triceps for a great workout. You can even sit on a chair and do the cycle motion on the Core Max PRO for a great cardio workout. 


How much weight does Core Max PRO support?  

The maximum user’s weight is 220 pounds. 


How is the Core Max PRO shipped? 

We normally ship ground via UPS or FedEx. 


Do you ship to PO boxes? 

Yes, we ship to PO boxes within the 50 states in the U.S. Additional rates may apply. 


What countries do you ship to? 

We ship to 48 contiguous states in the U.S. and AK, HI, U.S. Territories (PR, GU, FM, AS, MP, PW, VI). There will be additional shipping charges (surcharges) to AK, HI, PR, U.S. Territories (PR, GU, FM, AS, MP, PW, VI). If you would like to purchase a Core Max PRO outside these areas, email us at  coremax@staruno.com


Is Core Max PRO easy to use? 

Yes! The Core Max PRO is very easy to use. The CMP Training Videos (available via Digital Download) are included with purchase and will guide you through all the workout routines. 


How do I clean my Core Max PRO? 

Clean your Core Max PRO using a mild soap diluted with water on a soft cloth. 


Who do I contact if I have an issue with my Core Max PRO? 

Call our toll-free friendly customer service team at (888) 598-6562 

Mon-Fri, 8:30am – 4:30pm PST or email us at coremax@staruno.com


When will I get my order?

You should receive your order within 7-14 business days. 


Want your Core Max PRO faster? 

Priority Processing is available for purchase, and it will move your order to the front of the line for processing. Priority Processing does not affect shipping speed. 


What is your product warranty policy? 

Limited one-year manufacturer defect warranty from the date of purchase. If you have any issues, or have questions please contact our customer service team directly at (888) 598-6562. 


How do I return my Core Max PRO? 

We believe Core Max PRO will give you great results; however, if you are not satisfied, please contact our customer service department within 30 days of purchase to obtain an RMA number. Email us at  coremax@staruno.com or call (888) 598-6562 Mon-Fri, 8:30am – 4:30pm PST. 


What forms of payment do you accept? 

We accept all four major credit cards: Visa, Master Card, Discover & American Express. 


I love my Core Max PRO, how can I be an advocate for this product? 

Email us at  coremax@staruno.com for more information about becoming an ambassador or our incentive programs.


SATISFACTION GUARANTEE

If you’re not 100% satisfied within 30 days, simply return it for a full refund.


Try the Core Max PRO® for only $99.99 (plus $14.99 S&P). If you are not completely satisfied and wish to return your Core Max PRO, call (888) 598-6562 or email coremax@staruno.com within 30 days from delivery to obtain return instructions. Upon the product’s return, you will be reimbursed the original purchase amount (including S&P).

The standard processing time from order placement to receipt of order is 7-14 business days.

*Digital Download included with purchase

**State sales tax will be charged on all orders shipped to the following states: NV & SC.

∞ Results may vary. Sculpting and shaping require a low-calorie diet and regular exercise beyond the 8-minute workout.

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